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FAQ's

How do I know what size tops I need? TOP

Generally the soles run true to size.  We recommend medium size tops for sole sizes 5, 6 and 7, large tops for size 8, 9 and 10, extra large for size 11 and up. 
 
Quick Reference: 
Suggested Top Sizing:  5,6,7 = M    8,9,10 = L    11,12,13 = XL.  Small can be ordered upon request

There are small cracks in the EVA Sole, is this a defect? TOP

No, this is common.   Because of the nature of the soft- step insole in your Onesole shoe, there may appear to be some wearing or cracking of the EVA insole material after long periods of extensive wear of the shoe. It does not compromise the comfort or the function of the shoe.


 

How do I delete an item from the shopping cart? TOP
In the quantity field of the item to be deleted, enter 0, then recalculate.  This will remove the item from the shopping cart.

What is your return policy? TOP
All sales are final.  We will happly make exchanges within 14 days of purchase.  Please e-mail customer service at info@iwantthoseshoes.net.  Please include your order number and a good phone number for us to reach you at.

How do I care for my tops? TOP
You can wash your tops in cold water and let them air dry. 

 

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